Frequently Asked Questions

Some things are simply often asked. Here we provide the answers! So it is a good idea to check this area if you run into queries.

General questions

• How I can use Nextel to receive emails?
• I am facing problem while writing to MySQL 4.x database using Write to Database action. What should I do?
• My System status report is not showing any records?
• When starting MonitorWare Console, I get the message: "Either you are connecting to a database that is not MonitorWare Database or you don't have sufficient permissions. If the database is correct, then consult your administrator for permissions."?
• Which Product should I purchase?
• Do I need a new Key for an Upgrade?
• Can I extend the MonitorWare Database Schema?
• What is the difference between SETP and Syslog?
• Job Manager Service is not running. What can be the reason?
• Why are some reports always empty?
• Why do I see empty columns in some reports?
• Why do I see so many log off entries in the logon/logoff report?
• What is page size for a view and what is the importance of it?
• Hang-up on turning on the Auto Refresh feature. What's the problem?
• I see wrong date and time values in the views and in the reports. What is wrong?
• Can I order new reports according to my requirements?

MonitorWare Console 2.x Specific

• Why do I get exceptions while using Job Manager Service since upgrade from MonitorWare Console 1.x to 2.x?
• How can I generate a particular report more than once a day with Job Manager?
• How can I pass user defined and advanced filters to Reports using Job Manager Service?
• How to schedule a saved report?

MonitorWare Console 1.x Specific

• Which are the known issues with MonitorWare Console 1.x
• Do I need the Database Update Tool?
• How to troubleshoot Exceptions on Startup?
• How can I generate a particular report more than once a day with Job Manager?
• How to pass advanced filters to Reports?
• How to schedule a saved report?

More FAQ entries will be made available as frequent questions appear.