Editing a Knowledge Base Article

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To edit a Knowledge Base Article, A Knowledge Base Article can be opened for editing in one of the following four ways:

1.)	Select at most one article at a time and then press the add button in the tool bar of Knowledge Base Manager.

2.)	While the focus is on some article, press Enter key.

3.)	Right click on any article, and click Update

4.)	Double click on any article.

      
Once any of the above-mentioned steps has been performed, a form for that Knowledge Base Article would open up as shown in the following figure:


Figure 1: Knowledge Base Article Form

In this form user can make the changes in all the fields except for the KB Code, Created At and Last Update field because all of them are automatically generated.